WWangQR

WangQR 后台导览WangQR Admin Guide

给客服、业务和商户看的快速导览:WangQR 是什么、钱怎么走、后台每一页在哪里看什么、收银员怎么收款,以及最常被问到的状况。大约 15 分钟看完,最后有小测验。

A quick tour for support, sales and merchants: what WangQR is, where the money goes, what each admin page shows, how cashiers take payments, and the situations people ask about most. About 15 minutes, with a short quiz at the end.

01

一笔付款怎么走How one payment works

WangQR 让商户用 DuitNow QR 收款。按「播放」看一笔付款从输入金额到收到钱的五个步骤。

WangQR lets merchants collect payments with DuitNow QR. Press Play to follow one payment through five steps, from entering the amount to the money arriving.

最重要的一点:顾客的钱直接进商户自己的银行户口,不经过 WangQR。WangQR 负责产生 QR、确认付款,并提供交易纪录和报表。

The key point: the customer's money goes straight into the merchant's own bank account and never passes through WangQR. WangQR creates the QR, confirms the payment, and keeps the records and reports.

02

帐号层级How accounts are organised

点左边每一层,看它是什么、能做什么。例子是 Demo Cafe:两间分店,Branch 1 有两个收银台。

Tap each level on the left to see what it is and what it can do. The example is Demo Cafe: two stores, with two terminals at Branch 1.

03

后台导览Admin tour

选一页,点截图上的号码(或右边的说明),看那个位置是做什么的。截图里的商户是示范用的 Demo Cafe。

Pick a page, then tap a number on the screenshot (or a note beside it) to see what that spot does. The merchant in the screenshots is the example Demo Cafe.

04

收银员用 ePOS 收款Cashiers taking payments with ePOS

WangQR ePOS 是装在收银手机上的 Android App。点右边的步骤,左边的手机会跟着换画面。

WangQR ePOS is an Android app on the cashier phone. Tap a step on the right and the phone shows that screen.

05

交易状态怎么变化How a transaction's status changes

点图上的状态看说明。最容易误会的是 Expired:过期之后系统还会继续确认一段时间。

Tap a status in the diagram to read about it. The one people misread most is Expired: the system keeps checking for a while after expiry.

06

常见状况怎么回答Answering common situations

07

小测验Quiz

7 题,答完马上看到解释。

7 questions, with the explanation right after each answer.

08

这些事要找平台Things only the platform can do

Merchant 和 Store 都不能自己做,请联络 WangQR 平台。

Neither Merchant nor Store can do these themselves. Contact the WangQR platform.